Virtual Training Network has over 100 courses and workshops available! Click on the topic icon (graphic circle) that you are interested in… you will then see all the courses available on that subject via our sister company’s website (www.ontariotraining.net). Just click on the course title and you can view the full course outline. We can further customize the course to your specific needs!

  • Communication Skills

    • Active Listening
    • Assertiveness
    • Communicating Effectively
    • Communicating With Confidence
    • Constructive Feedback
    • Difficult Conversations
    • Giving and Receiving Feedback
    • Questioning Techniques

  • Customer Service

    • Customer Service
    • Going from Good to Great
    • Handling Difficult Conversations
    • Municipal Customer Service
    • Quality Service
    • Writing Skills for Customer Service

  • Presentation Skills

    • Impromptu Presentations
    • Intro to Presentation Skills
    • Presentation Skills: Tune-Up
    • Presenting Under Pressure

  • Business Writing

    • Effective Business Case
    • Business Writing: Best Practices
    • Clear Thinking, Clear Writing
    • Email Writing
    • Grammar Essentials
    • Report Writing Tools
    • The Art of Plain Language

  • Specialty Writing

    • Briefing Notes/Issue Papers
    • Minute Taking and Listening Skills
    • Policies and Procedures Design
    • Proposals That Generate Success
    • Report Writing for Council
    • Report Writing Toolbox for Municipalities
    • Web Writing Techniques

  • Change Management

    • Change Management: Gaining Buy-in and Making Change Stick
    • Change, Challenge and Opportunity
    • Overcoming Resistance to Change

  • Leadership

    • Coaching and Empowerment
    • Conflict Management-Persuading
    • Dynamic Leadership Skills
    • Emotionally Intelligent Leaders
    • Front Line Leadership
    • Leadership for Today and Tomorrow
    • Leadership Skills Toolbox
    • Growing Your Future Leaders
    • Leading and Managing Through Change
    • Leading Organizational Transition
    • Making the Leap to Management
    • Mining the Diamond Within
    • Performance Coaching
    • Persuasive Communication
    • Strategic Planning
    • Understanding and Using Leadership Styles
    • Women in Leadership

  • Managing People

    • Confrontation or Collaboration – You Choose!
    • Creating a Positive Work Environment
    • Delegating Efficiently and Effectively
    • Employee Engagement
    • Engage Front-Line Employees in Continuous Improvement
    • Facilitating Productive Meetings
    • Managing Priorities and Organizational Management
    • Motivation by Generation
    • Performance Management
    • Performance Reviews for Employees

  • Project Management

    • Project Management for Non-Project Managers
    • Project Management Overview
    • Project Management: Effective Principles

  • Time Management

    • Are you managing time… or is time managing you?
    • Attention Management: Better Time Management
    • Time Management: Make it a Habit
    • Time Management Overview

  • Team Building

    • Build Effective Teams: Using Personality Types
    • Creating High Performance Teams
    • Five Behaviours of a Cohesive Team
    • Team Building With Appreciation
    • Team Building: Over The Bridge
    • Team Conflict Resolution

  • Sales & Negotiating

    • Negotiating Skills: With Winning Outcomes
    • Negotiation Skills Via Email
    • Professional Selling
    • The Art of Cold Calling
    • The Selling Game

  • Specialty Skills

    • Behavioural Interviewing
    • Being the Best You Can Be
    • Building Integrity
    • Confidence Booster
    • Conflict Resolution in the Workplace
    • Dealing With Negativity
    • Handling Public Complaints
    • How to Interview Well
    • Influence Without Authority
    • Mitigate Conflict
    • Oppression: Understanding and Eliminating It
    • The Essentials of Finance